PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING DISCLAIMERS OF WARRANTIES, DISCLAIMERS OF LIABILITY, AND GOVERN HOW CLAIMS THAT YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING A CLASS ACTION WAIVER AND JURY TRIAL WAIVER AND MANDATORY ARBITRATION.

Your Use of Our Services

You agree that you will not:

• Use Level Up Services in any way that may lead to the encouragement, procurement or carrying out of any illegal or criminal activity.

• Use our Services to violate any applicable law.

• Use our Services or any information obtained from our Services (including another user’s User Materials) for any purpose other than your personal and non-commercial use related to any of the services offered by us or our affiliates – companies that control, are controlled by, or are under common control with Level Up.

• Sell or transfer any information obtained from our Services (including another user’s User Materials) to a third party.

• Obtain or attempt to obtain any materials, documents or information through any means not purposely made available through our Service, including using any robot, spider, data miner, AI technology or service, or other automated or semi-automated means to extract or gather data from the Services for any purpose, including, without limitation, training a large language model or similar system.

• Penetrate or attempt to penetrate the security measures protecting our Services, including without limitation by hacking, password “mining” or any other illegitimate means.

• Probe, scan or test the vulnerability or security of our Services.

• Frame or utilize framing techniques to enclose any portion of our Services.

• Intentionally disrupt the operation or functionality of our Services.

You further agree that you will not use our Services to:

• Impersonate another person, whether actual or fictitious, including without limitation impersonating any Level Up employees or consultants.

• Post, disseminate, submit, transmit, host, share and/or publish material that is unlawful, harassing, defamatory, abusive, threatening, obscene, harmful, tortuous, libelous or invasive of another’s privacy, or that encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate.

• Transmit viruses, “Trojan horses,” chain letters, junk mail, “spam” or bulk communications of any kind.

• Post, disseminate, submit, transmit, host, share and/or publish advertisements or solicitations of business.

• Post, disseminate, submit, transmit, host, share and/or publish material that is protected by copyright, trade secret, patent, trademark and/or other proprietary rights, including without limitation privacy and publicity rights, unless you are the owner of such rights, or you have written permission from the rightful owner of such rights, and you grant us a license, consent and release with respect to such material as provided in the Terms and Conditions.

  You hereby grant to Level Up and its agents, attorneys, representatives, predecessors, successors, affiliates, parents, subsidiaries, nominees, licensees, executors, administrators, assigns, media outlets/partners and those acting with authority of the foregoing (collectively, “Level Up Parties”), a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable and sublicensable right and license to use, share, reproduce, distribute, prepare derivative works of, publicly display, publicly perform, host, cache, route, transmit, store, reformat, excerpt, edit, archive, index, crawl, create algorithms based on, modify and/or transcode such User Materials, in any and all formats and through any and all means and channels, including without limitation through streaming and downloading technologies, on the Internet, in publications and advertisements, at scouting/recruiting events and in kits distributed to the media. You further hereby irrevocably consent and allow the Level Up Parties to use and share with third parties the name(s), voice(s), biographical information, appearance(s), likeness(es), features, characteristics, persona(s), form(s) and/or image(s) of, as well as any statement(s) made by or attributed to, all identifiable individual(s) depicted and/or described in such User Materials (collectively “Names and Likenesses”). You also hereby irrevocably waive as against the Level Up Parties all moral rights and rights of restraint in such User Materials.

Products and Services Offered by Level Up

Level Up may offer products and services on or through our Services. When you enroll for such products or services, you accept the specific agreement(s) applicable to such products or services. Your use of any such products or services is governed by the terms and conditions in the applicable agreement(s) for such products or services and, to the extent such products or services are provided through our Services, the Terms and Conditions also will apply.

Billing Policies

Certain aspects of the Service may be provided for a fee or other charge. If you elect to use paid aspects of the Service, you agree to the pricing and payment terms under this policy. Billing & payment policies may be updated from time to time. Level Up may add new services for additional fees and charges, add or amend fees and charges for existing services, at any time in its sole discretion. Any change to our pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in this Agreement.

1. Cancellation; No Refunds. It is your sole responsibility to utilize the package or a-la-cart service that you select within 6 months of purchase. You may cancel your Level Up services at any time; however, there are no refunds for cancellation. There are no refunds or reschedules for missed appointments unless otherwise confirmed prior to said appointment by a Level Up team member in writing. Extensions needed past the 6 month expiration period will be considered for extenuating circumstances. This must be requested and approved in writing. In the event that Level Up suspends or terminates your account or this Agreement, you understand and agree that you shall receive no refund or exchange for any Level Up Property, any unused time on a package or a-la-cart service, any package fees for any portion of the Service, any content or data associated with your account, or for anything else.

   PRIVACY

We care about the privacy of our Users. You understand that by using the Services you consent to the collection, use and disclosure of your personally identifiable information and aggregate data, and to have your personally identifiable information collected, used, transferred to and processed in the United States. We do not share the information of our users with any third party advertising companies or platforms. Personal information is solely used within the Level Up organization, including any third party affiliates of the Level Up brand.

Commitment to Excellence at Level Up Recruiting

At Level Up Recruiting, we strive to uphold the highest standards of conduct and professionalism. Our credibility is built on our commitments, as well as our honesty and integrity.

Building Trust and Establishing Rapport

The success of Level Up Recruiting hinges on the trust and confidence we cultivate with our clients. Therefore, we place significant importance on developing a strong collaborative foundation. Together, the client and Level Up employees work towards achieving the client's goals and aspirations, with this teamwork firmly rooted in mutual trust and rapport.

Respect for Individuals and Employees

Everyone deserves to work in an environment where they are treated with dignity and respect, free from hostility, harassment, and judgment. All communications will be conducted with professionalism and respect, observed by both clients and employees alike.